The loading of data is in progress...<br />Please wait a moment.

The loading of data is in progress...
Please wait a moment.

Office de Tourisme Aix les bains, Savoie, Rhône-Alpes, France

bandeau-generique.jpg

 

You are here: Home Customer charter
Share :

Aix Customer charter

Attention: open in a new window.

 

CUSTOMER CHARTER CATEGORY 1 

Tourist Information is committed to its customers

 

  • We provide an easily accessible reception and information area. 
  • We help you make travel plans. 
  • We provide furniture to accommodate you. 
  • We provide free information about local tourist destinations. 
  • We display and communicate our opening times in at least two foreign languages.  
  • We provide free Wi-Fi connection. 
  • We are open at least 305 days a year and on Saturdays and Sundays during peak season or festivals.  
  • We answer your mail all year round. 
  • We provide hard copies of tourist maps, plans and guides.  
  • We provide access to our dedicated trilingual website designed for viewing information using embedded systems. 
  • We provide hard copies of tourist information translated in at least two languages regarding:
    - all rated tourist accommodation detailing the establishment name, address, email address, website address, phone number and star rating as a minimum.
    - monuments and tourist/cultural/natural sites or activities detailing approximate rates, opening times, website, phone number and address.
    - events and festivities.
    - emergency numbers. 
  • We update our tourist information on an annual basis. 
  • We display our emergency numbers in the window.  
  • We present all appropriate services in the area to all customers. 
  • We enable you to check availability at rated accommodation.  
  • We handle your complaints and assess your satisfaction. 
  • We provide a tourist IT service incorporating new IT and communication technologies (social networks, mobile phone, geolocation etc.). 
  • We adhere to the demands of the Qualité Tourisme accreditation.
  • We provide you with a travel advisor.
  • We guarantee the reliability and relevance of our local tourist information.

AixUseful Details

logo-aix

Tourist Office

Place Maurice Mollard
73100 Aix-les-Bains

Tél. : +33.4 79 88 68 00 – +33.4 79 88 68 11

Email : accueil@aixlesbains.com


Central Reservation : +33.4 79 88 68 05

Ticket office for shows : +33.4 79 88 09 99

Groups Service : +33.4 79 88 68 35

Congress Centre : +33.4 79 88 68 20

Town hall : +33.4 79 35 79 00

AixRequest Information

Contact us